• Service Excellence

    Leave a Lasting Impression

> OPPORTUNITY
> ACTION
> RESULT
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OPPORTUNITY
ACTION
RESULT
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OPPORTUNITY

Create lasting impressions on your customers

  • Being N.I.C.E. surpasses other customer service techniques in the market as it demonstrates how to BE instead of what to DO.
  • Ultimately, the staffs understand that they represent the organization and in the eyes of the guests, they are the “organization/hotel/hospital”.

ACTION

The organization’s people are the key differentiators and a critical contribution to the organization’s success

NICE is the cornerstone to authentically support your customers from their point of view.

  • NOW (Be in the Now or Present, guests know)
  • INTERESTED (Be Interested in the guests or future clients instead of making yourself interesting)
  • COMMUNICATION WITH COMPASSION, CONFIDENCE & CONVICTION (Master the art of true and effective communication)
  • EXCELLENCE EXPERIENCE (Strive for excellence, the guests are here for the experience)

Program Includes

  • Participant Workbook
  • Digital copy of the book, Being NICE Sells: 4 Keys to Being a Super Awesome Sales Master by Zach Ho and Dr. Rain Lim.

RESULT

Equip team members with the skills and tools to delight your customers with every interaction

Participants will learn to:

  • Take pride and ownership in their roles and responsibilities
  • Teams will be aligned to a common purpose and approach
  • Be confident in making decisions
  • Communicate more effectively with peers and guests

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“Our nurses now have a great understanding of all the different personality types, they are able to communicate with all our patients effectively and more importantly leave a positive impression.”

Dr. Quah
Chief Executive Officer
LGL Specialist Centre